Q1.Do you have a minimum order quantity?

A1.The MOQ is 1 piece, and we also provide private customization.

Q2.Which logistics companies do you support?

A2.We support DHL, FEDEX, UPS, TNT and Alibaba company’s exclusive logistics.

Q3.What’s the estimated delivery time?

A3.Our average order fulfillment takes 1-4 days for spot orders and 7-15 days for OEM/ODM orders.

Q4.Which payment methods do you support?

Q4.We support Ali Credit, Telegraphic Transfer, Western Union. And you are welcome to our factory to make a on-site payment.

Q5. Can I get samples?

A5. Hot stone company is very supportive for customers to apply for samples. When necessary, the company is willing to provide the test certificate of the international authority for your production samples.

Q6.Do you support OEM and ODM orders?

A6.Yes, we have our own design team to offer one-stop OEM and ODM services.

Q7. Are lab-grown diamonds real diamonds?

A7: yes. Lab-grown diamonds have the same physical, chemical and optical properties, as well as the same fire, scintillation and sparkle as natural diamonds. They are real diamonds. It is nearly impossible to distinguish lab-grown diamonds from natural diamonds with the naked eye.

Q8. Are Hotstone Lab Grown Diamonds Certified?

A8: yes. Hotstone lab-grown diamonds are certified by an independent diamond grading laboratory and carry an inscription that matches the number on the lab report's IGI. Laser inscriptions give you peace of mind when buying a diamond because they are an easy way to identify a diamond.

Q9. Can you help me design a custom jewelry?

A9: Hotstone specializes in fully custom designs to create the jewelry piece you want. We also provide one-stop OEM and ODM services. For more details, please contact us.